Terms and conditions of use

 

WE DRAW YOUR ATTENTION TO THESE TERMS AND CONDITIONS WHICH APPLY WHENEVER YOU BUY GOODS FROM US ONLINE. READ THEM CAREFULLY BEFORE PURCHASING ANY GOODS.

 

BY PLACING AN ORDER YOU ACCEPT THESE TERMS AND CONDITIONS.

THE WEBSITE:

The purpose of this website is selling quality jewelry as bracelets, necklaces, earrings etc. from the company Soul Suppliers ApS. Soul Suppliers ApS is registered in Denmark, but doing business worldwide.

The information on this Website is in English and the Website is designed to comply with Dansih law. You may be viewing the Website in a market in which we do not commonly sell our goods and We cannot be held responsible for non-compliance with any local advertising or other laws in relation to this Website or its contents. We may restrict access to some parts of the Website to users who have registered with Us.

 

THE RIGHTS OF THE WEBSITE:

The copyright and other ownership rights in this Website and its contents (including design, text, logos, trade names, graphics, software and any other material) is owned by Us. You are not entitled to, or allow anyone else, to publish, copy, distribute or modify any of the content of this Website (© Dusk to Dawn. All Rights Reserved.) Anyone may view this Website and print pages from it for personal use only, for browsing Our products and placing an Order with Us. Any other use is strictly prohibited without Our prior written consent. You must not make any copy of any material from the Website for any business related use whatsoever.

You must not in any way reproduce, copy or use any trademarks, logos or brand names which appear on the Website. Linking to Our Website on other websites is at Our discretion and We may require that You stop providing links to Our Website at any time.

 

CONTENT OF THE WEBSITE:

We or any representatives of our company will be responsible for any damages, losses or costs based on Your use of the Website. The Website is provided on an "AS IS" basis and We exclude all warranties and representations of any kind with respect to this Website and its contents to the fullest extent which the law allows.

We cannot, and do not guarantee that this Website will always be available or be free from error, virus or similar.

 

TERMS OF SALE

OUR AGREEMENT FOR THE SALE OF GOODS AND THE ORDERING PROCESS

The Website displays Goods which are advertised for sale. If You place an Order, We are not obliged to accept that Order and the Contract between Us will only be formed if and when We accept Your Order. You may include any number of items within a single Order, subject to any restrictions set out in these Terms and each Order which You place will be a separate Contract between Us. We reserve the right to refuse to supply Goods to any person.

 

We may refuse Your Order if

- We are unable to obtain authorised payment or the payment process is incomplete; or
- We identify a product or pricing error on the Website; or
- You fail to meet any criteria for eligibility of purchase
- You fail to submit all necessary and relevant details to allow Us to fulfill the Order; or
- Goods are unavailable or out of stock.

 

PRICE AND PAYMENT

Prices and delivery charges are as published on the Website when We accept Your Order. Prices include VAT. Delivery charges are shown separately. The delivery charge stated is a single delivery charge regardless of how many items you order. This means that if You order more than one item, there is no delivery charge for the additional items.

We must receive payment for the Goods in full before they are dispatched.

We accept payment via Paypal and most major credit and debit cards including Visa, Mastercard, Switch, Maesto and American Express. You must only use a card if You are the named cardholder. By placing an Order, You confirm that You are the authorised cardholder. All credit and charge card holders are subject to validation and security checks as well as authorisation by the card issuer and any additional terms imposed by the issuer. If the issuer does not authorise payment, We will not accept Your Order and will not be liable for any delay or non-delivery.

 

RETURN

You have a legal right to cancel the Contract for any reason at any time within 7 (seven) working days of the day after You receive the Goods. This is the legal "cooling off period".

To cancel, You must tell Us by email that you want to do so within 7 days. You must also keep the Goods in a re-saleable condition in their original packaging and send them back to Us as soon as possible but must do so within 21 (twenty-one) days of the day after You receive the Goods. Our contact details are:

 

Dusk to Dawn Online Customer service
Vestergade 31
DK-8600 Silkeborg
Denmark
email: sales@dusktodawn.eu
VAT: 33373031

 

We will refund the money due to You as soon as possible but by no later than 5 (five) days from the day on which we receive the goods in a re-saleable condition in their original packaging. We will refund the full price of the returned Goods. If You cancel the Contract by telling Us in writing that You want to do so within the legal "cooling off period" (within seven working days of the day after You receive the Goods, then We will also refund any delivery charge which You may have paid when We sent the Goods to You. Please note though that if you want to return only some items but keep the rest of Your Order, You may not be entitled to a refund of the delivery charge.

You will be responsible for the cost of returning the Goods to Us.

 

We warrant that the Goods which we supply are of satisfactory quality and are fit for the purpose for which Goods of that nature are commonly supplied.

 

If You return Goods to Us for a reason other than if You change Your mind, We will inspect the Goods and either replace them or refund the full purchase price for Goods which We reasonably accept are defective or faulty or which are otherwise not in accordance with the Contract. This is subject to You returning the Goods to Us within a period of 28 (twenty-eight) days from delivery where you believe they are faulty for any reason. This is known as the "Warranty Period".

We will replace the Goods or refund You provided that the defect or fault is not caused by usual wear and tear, damage caused deliberately or accidentally, Your negligence or if You fail to follow product instructions or if the Goods have been misused, altered or repaired without Our approval.

If You believe that Goods have a defect then You should contact us by mail and not make any further use of them before returning them to Us. After the Warranty Period, refunds and exchanges shall be at Our discretion except that Your statutory rights are not affected. These are Your rights granted by law and which cannot be changed by Us.

 

If You wish to return Goods in accordance with warranty or contract cancellation, you return the goods to:

 

Dusk to Dawn Online Customer service
Vestergade 31
DK-8600 Silkeborg
Denmark
email: sales@dusktodawn.eu
VAT: 33373031

 

We will aim to process Your refund or replace the Goods as soon as possible but will do so within 14 (fourteen) days of You returning the Goods to Us.

 

OUR LIABILITY
NOTHING IN THE CONTRACT OR ELSEWHERE WILL EXCLUDE OR LIMIT OUR LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE OR ANY LIABILITY FOR FRAUDULENT MISREPRESENTATION OR FRAUD OR LIABILITY WHICH WE ARE RESPONSIBLE FOR IN RELATION TO CONSUMER PROTECTION RIGHTS OR FOR ANY OTHER MATTERS WHICH IT WOULD BE ILLEGAL FOR US TO EXCLUDE. YOUR STATUTORY RIGHTS ARE NOT AFFECTED.

TO THE EXTENT THAT WE ARE LIABLE TO YOU IN RESPECT OF BREACH OF CONTRACT, FOR NEGLIGENCE OR FOR ANY OTHER LEGAL LIABILITY IN RELATION TO THE GOODS OR THIS CONTRACT OR OTHERWISE, OUR TOTAL LIABILITY TO YOU WILL BE LIMITED TO THREE TIMES THE PRICE OF THE GOODS WHICH ARE THE SUBJECT OF THE LIABILITY, PAID BY YOU TO US AND ANY LOSSES WHICH ARE FORESEEABLE AS A DIRECT CONSEQUENCE OF US BREAKING OUR CONTRACT WITH YOU.

EXCEPT UNLESS WE EXPLICITLY STATE ELSEWHERE, WE SHALL NOT BE RESPONSIBLE FOR ANY INDIRECT OR SPECIAL LOSSES WHICH HAPPEN AS A SIDE EFFECT OR CONSEQUENCE OF ANY MAIN LOSS OR DAMAGE OR FOR ANYTHING WHICH WE OR YOU COULD NOT REASONABLY ANTICIPATE. THIS INCLUDES BUT IS NOT LIMITED TO THE FOLLOWING, HOWEVER THEY ARISE:

 

LOST PROFITS;
LOSS OF INCOME OR REVENUE;
LOSS OF SAVINGS;
LOSS OF DATA;
LOSS OF USE OF MONEY.

 

Many of the items which We offer for sale are fashion items and may not be suitable for sports or other activities. Our products are jewelry and not suited for water (shower, bathing, etc.) You should avoid wearing the items in these situations.

 

DELIVERY
We aim to deliver the Goods within 5 working days. However time is not of the essence for delivery or performance which means that We will not be responsible if Goods are delivered later than 5 days after order and We will not be liable for the consequences of any delay. If We are unable to deliver the Goods within the indicated timescale, We shall use reasonable efforts to tell You this by e-mail and give an amended delivery time.

 

If the Goods or quantity which You receive are not as You ordered due to Our error then You should inform Us by email or letter using our contact details, as soon as possible after You receive the Goods and become aware of the error. We will make good any error. We will also reimburse to You any delivery costs which You incur in sending the incorrect Goods back to Us. Any Goods which You receive in error and intend to return should not be used by You.

 

Goods will be delivered to the address which You provide in the Order process however delivery practices may vary depending on which carrier is delivering the Goods. You must provide a valid address for delivery. We shall select what We think is the most appropriate delivery method for the Goods. For further information on deliveries please see Delivery Info

 

OUR RIGHTS IN THE GOODS
All ownership rights known as intellectual property rights in the Goods including all designs, trade marks, brand names, images and logos are and shall remain Our property or those of Our licensors. At no time shall any rights, title or interest in the intellectual property rights pass to You. You must not offer the Goods for resale.

 

GENERAL
The Contract between You and Us is binding. You may not transfer or assign Your rights or obligations to another person without Our express agreement. We may transfer or assign Our rights and obligations under the Contract or appoint third parties to assist Us in performing Our obligations at any time provided that this will not reduce Our obligations to You.

If any clause of this Contract is found in any way to be void by a Court or other competent authority then all other clauses of the Contract will continue to apply.

If either We or You do not at any time act on any rights which we have under this Contract then it will not affect the rights of either of us to enforce any rights at a later stage. If either of us chooses not to rely on a right which we have, it will not affect any other rights which either of us has.

This Contract is subject to English law and both We and You agree that any dispute arising under or connected to it will be decided by the Danish courts.

No changes to the Contract will bind either of us unless We agree to them in writing. We may amend these Terms at any time and without notice to You. Any change will take effect immediately after being posted on the Website and will be deemed to be accepted by any person who uses the Website. Where You have already placed an Order which We have accepted, the Contract will remain subject to the version of the Terms which were in place at the time at which You placed Your Order.

Nothing in these Terms seeks to exclude or limit any rights available under applicable law which cannot be excluded or limited. This means that these Terms will not change any rights which the law grants to You which that law does not allow Us to change or limit.

A person who is not party to this Contract shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of it which means that only We and You have rights under it. This does not affect any right or remedy of any person which exists or is available otherwise than under that Act.

The Contract is the entire agreement and understanding between Us in respect of its subject matter and will supersede and replace any prior agreements, understandings or arrangements whether written or verbal. We each acknowledge that in entering into the Contract neither of us has relied on any representation or promise given by the other or implied from anything said or written other than as specifically set out in the Contract or on the Website.

We have a procedure for investigating complaints and for dealing with queries about Our Website. Please contact:

Dusk to Dawn Online Customer service
Vestergade 31
DK-8600 Silkeborg
Denmark
email: sales@dusktodawn.eu
VAT: 33373031